Your customer account information is held in strict confidence. We do not sell or share our customer list with any other entities. Customer information such as name, e-mail address, mailing address, phone number, and billing information is collected for the sole purpose of providing products and services described on this web site.
Our Satisfaction Guarantee
ot;>TheChocolateGift.ca takes pride in providing the BEST in quality, selection and service. If for any reason, you or your gift recipient are not 100% completely satisfied, return the gift and its contents to us within 7 days of the delivery date and we will refund your purchase price! (Excludes seasonal merchandise)
Return and Refund Policy
Please ensure that all recipient information is entered accurately, including recipient's full name and apartment, condominium and/or suite number where applicable. Incorrect shipping information may result in a delay of delivery and/or additional fees from the carrier, which will be charged to the purchaser.
If a gift is returned due to incorrect or incomplete shipping information, the purchaser will be contacted immediately to provide an alternate shipping address. Consequently, the purchaser will be required to pay additional shipping charges for reshipment in addition to a 15% handling fee.
If your parcel appears to have been opened, damaged or tampered with, please contact us so we can make a claim with our carrier and arrange for a new parcel to be delivered at no charge, or offer you a full refund. We require that all damaged products be reported within 2 days of delivery. Refunds will be issued upon inspection of returned items.
We can not extend our Satisfaction Guarantee to orders for which we are given an incorrect or incomplete address.
Please note shipping charges cannot be refunded.
If you have placed an order and wish to cancel it, please call us at 403-921-8119 within six hours of placing your order to cancel it free of any charges. Orders which are not cancelled within six hours are subject to a non-refundable handling fee equivalent to 20% of the total amount of the order.
If your gift order has already left our facility, the purchaser will also be responsible for any applicable shipping charges.
Occasionally certain containers or chocolates may be unavailable or out of stock. For this reason, there may be slight variations, but the value will always be equivalent or higher and the presentation will be similar.